We cannot refund where this indoor antenna does not get the signal required if you still have reception problems however we guarantee that as far as indoor antennas go this is the one that will perform the best! By spreading the elements out to full length and making them as horizontal as possible (yes thats right not verticle or 'v shaped') and experimenting different parts of the room (usually at a window or side of the room closest to the direction where the transmitters are) you will get the best signal possible (with exception to an outdoor antenna - always recommended) that you can possibly get! If you live in a unit and an outdoor antenna is not possible for you, or the landlord or real estate simply aren't fixing the antenna/reception problems for you this can be the solution! Paticularly if you alreadly have worn/broken/ inferior brand of indoor antenna. You can combine an indoor antenna with a long male to female rf lead. (By putting the indoor antenna at a window facing the tv transmitters and connecting a good quality rf lead you can actually gain more signal from being at the window than what is lost through the extra length of cable - this is a trick used by antenna installers for tenants, unit residents where an outdoor antenna installation is not possible).