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Frequently Asked Questions
- 1. IS THERE A DIFFERENCE BETWEEN OUR CABLES AND $200 e.g. “Monst%r cables” I SEE IN THE MAJOR RETAIL STORES? WILL I GET A 'BETTER PICTURE' WITH A MORE EXPENSIVE CABLE?"
Simple answer: Absolutely not.
Detailed Answer: There is no difference in the quality of image or audio you would attain if you were to plug in one of our cables and then plug in a $200 same style cable. The way a cable works is its ability to carry a set rate of information known as resolution or dots per square inch (dpi). You will see this on any television's specs.(1920 x 1280 etc) It is quite common that a cable being used is believed to be giving a better picture when in fact the customer's television or equipment do not have the same capabilities as the cable and the INCORRECT CABLE is in fact being used! If in doubt, call or email us with your model #'s so we can give you a list of the correct cables you should be using to attain the best picture and audio for your equipment! Back to how cables work; a faulty cable will actually fail to send any signal at all(damaged or fractured contact). It is impossible for $200 copper to outperform $2 copper! Copper is copper! Are you buying gold plated or is it copper?? We do have a selection of premium style cables in all our cable products for the eye candy if that is what you're looking for. Premium Cables are recommended by some manufacturers for long runs (over 5m). As professional home theatre installers for www.tvmagic.com.au we use all the budget style cables. The premium cables do they provide a little extra durability however I have not seen once our $30 cables e.g be out-performed by an expensive cable. Take it back and put the money to better use! If you seem to think different we gladly refund the cable excluding postage costs with our 100% Money Back Satisfaction Guarantee. - 2. MY CABLE IS NOT WORKING, I GET A BLACK AND WHITE PICTURE, THE PICTURE ISN'T THAT CLEAR, I AM HAVING TROUBLE SETTING UP MY HOME THEATRE, XBOX, TV, SURROUND SOUND, CAN YOU HELP ME!!??
We have not had a faulty cable yet.
If you have purchased from us, just contact Cable Magic and we can provide you with free technical help. If you're really stuck we also have technicians that can come to your home to set everything up for you. (Avail. Brisbane, Gold Coast, Sydney, Melbourne, Adelaide suburbs only) Just contact us and we can organise that for you. - 3. HOW SOON WILL MY ORDER ARRIVE?
If you are with in Australia Post, Express Posts area codes your order will arrive THE VERY NEXT BUSINESS DAY (MON TO FRI) for any order received before 4pm. All other products that cannot be express posted will arrive within 3-5 business days.
- 4. WHERE IS CABLEMAGIC LOCATED?
Cable Magic's Head Office is located @ 102 West Burleigh Rd, Burleigh Heads QLD 4220. Cable Magic also has most stock available for pick up at Brisbane, Sydney, Melbourne, Adelaide and Toowoomba from corresponding TV Magic technicians if you wish to pick up your order from these locations.
- 5. WHAT CABLES DO I NEED?
Contact Cable Magic if you need help. Please provide all your Model Numbers and Brands so we may advise you of the correct cables to achieve the best possible sound and picture.




